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Privacy Policy
How we take care of your details
Your privacy and the safety of your personal information is crucial to us.
To ensure that all personal details are treated with the care they deserve, we have put together this comprehensive privacy policy.
Privacy Policy - Faern Hotels & Resorts
Table of Contents
1. Controller and Content of this Privacy Policy
2. Contact Person for Data Protection
3. Scope and Purpose of the Collection, Processing, and Use of Personal Data
3.1 Data Processing when contacting us
3.2 Data Processing when using our Chat Function
3.3 Data Processing for Customer Account Registration
3.4 Data Processing for Orders placed on our Online Shop
3.5 Data Processing during Bookings
3.6 Data Processing when Reserving a Table
3.7 Data Processing during Payment Processing
3.8 Data Processing related to the recording and Invoicing of rendered Services
3.9 Data Processing related to Email Marketing
3.10 Data Processing when Submitting Reviews
3.11 Data Processing when Submitting Guest Feedback
3.12 Data Processing in connection with Video Surveillance
3.13 Data Processing when Using our Wi-Fi Network
3.14 Data Processing for Fulfilling Legal Reporting Obligations
3.15 Data Processing in Job Applications
4. Central Data Storage and Analysis in the CRM system
5. Disclosure and Cross-Border Transfer
5.1 Disclosure to Third Parties and Third-Party Access
5.2 Transfer of Personal Data to Third Countries
5.3 Information on Data Transfers to the USA
6. Background Data Processing on our Website
6.1 Data Processing when Visiting our Website (Log File Data)
6.2 Cookies
6.3 Google Custom Search Engine
6.4 Tracking and Web Analytics Tools
6.5 Social Media
6.6 Online Advertising and Targeting
7. Retention Period
8. Data Security
9. Your rights
1. Controller and Content of this Privacy Policy
We, Hotel Altein AG, Hotel Schweizerhof Sils AG, Hotel Victoria Lauberhorn AG and Hotel Vallesia & Sports Montana Vermala-SA, the owners/operators of Faern Arosa Altein, Faern Crans Montana Valaisia, Arenas Wengen Victoria Lauberhorn and Arenas Sils Maria Schweizerhof (Hotels) and the website www.faernresorts.com (Website) and are, unless otherwise stated in this privacy policy, responsible (co-controllers) for the data processing described in this privacy policy.
Please take note of the information below to know what personal data we collect from you and for what purposes we use it. When it comes to data protection, we primarily adhere to the legal requirements of Swiss data protection law, in particular the Federal Act on Data Protection (FADP).
Please note that the following information may be reviewed and amended from time to time. Therefore, we recommend regularly checking this privacy policy for any updates. you view this privacy policy regularly. Furthermore, for individual data processing listed below, other companies are responsible under data protection law or jointly responsible with us, so that in these cases, the information provided by those companies is also relevant.
2. Contact Person for Data Protection
If you have any questions regarding data protection or wish to exercise your rights, please contact our data protection Team, by sending an email to the following address: data@faernresorts.com
3. Scope and Purpose of the Collection, Processing, and Use of Personal Data
3.1 Data Processing when contacting us
If you contact us through our contact addresses and channels (e.g., by e-mail, phone, or contact form), your personal data is processed. We process the data you provide us with, such as your name, email address, phone number, and your request. Additionally, the time of receipt of the request will be documented. Mandatory fields are marked in contact forms with an asterisk (*). We process this data to address your request (e.g., providing information about our Hotels, assisting with contract processing such as questions about your booking, incorporating your feedback to improve our services, etc.).
For handling contact requests through a contact form, we use a software application provided by Microsoft Ireland Operations Limited, (“Microsoft”, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18P521, Ireland). Therefore, your data may be stored in a database of Microsoft which may allow Microsoft to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.
It may be that Microsoft wishes to use some of this data for its own purposes (e.g., delivering marketing emails or conducting statistical analysis). For these data processing operations, [company] is the controller and must ensure compliance with data protection laws in connection with these data processing operations. Information about data processing by Microsoft can be found at https://privacy.microsoft.com/de-de/privacystatement.
3.2 Data Processing when using our Chat Function
If you contact us through chat, your personal data will be processed. We process the data you provide us with, such as the name of your company, your name, your role, your email address and your request. Additionally, the time of receipt of the request will be documented. Mandatory fields are marked with an asterisk (*). We process this data exclusively to address your request (e.g., providing information about our Hotels, assisting with contract processing such as questions about your booking, incorporating your feedback to improve our services, etc.).
For handling communication through the chat function, we use a software application provided by TrustYou GmbH, Steinerstrasse 15, 81369 Munich, GermanyTrustYou GmbH, Steinerstrasse 15, 81369 Munich, Germany. Therefore, your data may be stored in a database of TrustYou, which may allow TrustYou to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this privacy policy.
It may be that TrustYou wishes to use some of this data for its own purposes (e.g., delivering marketing emails or conducting statistical analysis). For these data processing operations, TrustYou is the controller and must ensure compliance with data protection laws in connection with these data processing operations. Information about data processing by TrustYou TrustYou GmbH can be found at https://www.trustyou.com/downloads/privacy-policy.pdf.
3.3 Data Processing for Customer Account Registration
If you create a customer account on our website, we collect the following data, where mandatory fields in the corresponding form are marked with an asterisk (*):
- Personal information:
o Salutation
o Surname
o First name
o Billing and, if applicable, delivery address
o Date of birth
o Company name, company address and UID for corporate customers
- Login-data:
o Email address
o Password
- Other information:
o Languages
o Gender
We use the personal data to verify your identity and to check the requirements for registration. The email address and password together serve as login data to ensure that the correct person uses the website based on provided details. We also need your email address to verify and confirm the creation of your account and for future communication with you, which is necessary for the execution of the contract. Additionally, this data is stored in the customer account for future bookings or contract agreements. We also enable you to store additional information in the account (e.g., your preferred payment method).
We also use the data to provide an overview of your bookings and related services (please see section 4) and facilitate the management of your personal data, administer our website and contractual relationships, i.e. to establish, define the content of, process and amend the contracts concluded with you through your customer account (e.g., in related to your booking with us).
The language and gender information is processed to display personalized offers on the website based on your profile and personal needs, for statistical analysis and evaluation of selected offers, and to optimize our recommendations and offers.
To prevent misuse, please always keep your login data confidential, log out after each session and clear your browsing history, especially when using the device together with others.
3.4 Data Processing for Orders placed on our Online Shop
On our website, you have the possibility to order products, services, and vouchers. For this purpose, we collect the following data, whereby mandatory fields during the ordering process are marked with an asterisk (*):
Salutation
First name
Last name
Billing and delivery address
Phone number
Payment method
Shipping method
Marketing email subscription details
Confirmation of the accuracy of provided information
Confirmation of acceptance of the terms and conditions and privacy policy
We use the data to verify your identity before concluding a contract. We need your email address to confirm your order and for future communication necessary for the execution of the contract. We store your data together with the relevant order details (e.g. designation, price, and characteristics of the ordered products), payment information (e.g., selected payment method, payment confirmation, and time of the payment; see also Section 3.7.2 as well as the information regarding the execution and performance of the contract (e.g., receipt and handling of complaints) in our CRM database (see Section 4), so that we can ensure correct order processing and contract performance.
The provision of data that is not marked as mandatory is voluntary. We process this data to tailor our offerings to your personal needs, to facilitate the execution of contracts, to contact you through alternative means of communication if necessary for the contract performance, or for collection and analysis of statistical information in order to optimise our offerings.
To operate the online shop, we use a software application provided by MyConcierge Hotelplus solution GmbH, Pratteln, Switzerland. Therefore, your data may be stored in a database of Hotelplus, which may allow Hotelplus to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any potential transfer abroad can be found in Section 5 of this Privacy Policy.
There is a possibility that Hotelplus may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, Hotelplus is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by Hotelplus can be found at https://myconcierge.ch/datenschutz-und-cookie-richtlinien.
3.5 Data Processing during Bookings
3.5.1 Booking through our website
On our website, you have the possibility to book an overnight stay. For this purpose, we collect the following data, whereby mandatory fields during the booking process are marked with an asterisk (*):
Salutation
First name
Last name
Billing address
Date of birth
Company, company address, and UID for corporate customers
Phone number
Email address
Payment method
Booking details
Comments
Confirmation of the accuracy of provided information
Confirmation of acceptance of the terms and conditions and privacy policy
We use the data to establish your identity before entering into a contract. We need your email address to confirm your booking and for future communication necessary for the execution of the contract. We store your data together with the relevant booking details (e.g., room category, duration of stay, as well as designation, price, and characteristics of the services), payment information (e.g., selected payment method, payment confirmation, and time of the payment; see also 3.7.2) as well as the information regarding the execution and performance of the contract (e.g., receipt and handling of complaints) in our CRM database (see Section 4), so that we can ensure correct booking processing and contract performance.
To the extent necessary for contract performance, we may also disclose the required information to any third-party service providers (e.g., organisers or transport companies).
The provision of data that is not marked as mandatory is voluntary. We process this data to tailor our offerings to your personal needs, to facilitate the execution of contracts, to contact you through alternative means of communication if necessary for the contract performance, or for collection and analysis of statistical information in order to optimise our offerings.
To process bookings through our Website, we use a software application provided by Webflow, Inc, 398 11th Street, 2nd floor, San Francisco, US. Therefore, your data may be stored in a database of Webflow, which may allow Webflow to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any potential transfer abroad can be found in Section 5 of this Privacy Policy.
There is a possibility that Webflow may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing a, Webflow is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by Webflow can be found at https://webflow.com/legal/eu-privacy-policy
3.5.2 Booking through a booking Platform
If you make bookings through a third-party platform (e.g., Booking, Hotel, Escapio, Expedia, Holi-daycheck, Hotel Tonight, HRS, Kayak, Mr. & Mrs. Smith, Splendia, Tablet Hotels, Tripadvisor, Trivago, Weekend4Two, etc.), we receive various personal data related to the booking from the respective platform operator. These usually include the data listed in Section 3.7.2 of this Privacy Policy. Additionally, any inquiries regarding your booking may be forwarded to us. We will process this data by name to accurately record your booking and provide the booked services as requested.
Finally, we may exchange personal data with the platform operators in connection with disputes or complaints related to a booking, to the extent necessary to protect our legitimate interests. This may also include data relating to the booking process on the platform or data relating to the booking or provision of services and your stay with us. We process this data to protect our legitimate claims and interests in the execution and maintenance of our contractual relationships with the following platform operators:
Booking.com B.V., Oosterdokskade 163, 1011 DL, Netherlands. For more information about data processing in connection with Booking.com B.V, see https://www.booking.com/content/privacy.en-gb.html.
Expedia, Inc., 1111 Expedia Group Way West, Seattle WA 98119, US. For more information about data processing in connection with Expedia, see https://www.expediagroup.com/privacy-policy/.
STC Switzerland Travel Centre, Binzstrasse 38, 8045 Zurich, Switzerland. For more information about data processing in connection with STC, see https://switzerlandtravelcentre.com/en/che/privacy-policy.
Your data is stored in the databases of the platform operators, which allows them to access your data. Information regarding the processing of data by third parties and any potential transfer abroad can be found in Section 5 of this Privacy Policy.
3.6 Data Processing when Reserving a Table
On our Website, you have the possibility to make a table reservation in a restaurant indicated on our Website. For this purpose, we collect - depending on the specific offering - the following data, whereby mandatory fields for reservations via the Website are marked with an asterisk (*):
First name
Last name
Number of guests
Email address
Phone number
Menu or offer type
Comment
Date and time of the reservation
We collect and process the data for the purpose of handling the reservation, in particular to make your reservation request according to your preferences and to contact you in case of uncertainties or problems. We store your data together with the relevant reservation details (e.g., date and time of the request, etc.), reservation information (e.g., assigned table), as well as information regarding the execution and performance of the contract (e.g., receipt and handling of complaints) in our CRM database (see Section 4), so that we can ensure correct reservation processing and contract performance.
To process table reservations, we use a software application provided by ZenChef SA, 63 Avenue de Villiers 75017 Paris, France as well as La Fourchette SAS, 70 Rue Saint Lazare, 75009 Paris, France. Therefore, your data may be stored in a database of ZenChef SA and La Fourchette SAS, which may allow ZenChef SA and La Fourchette SAS to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any potential transfer abroad can be found in Section 5 of this Privacy Policy.
There is a possibility that ZenChef SA and La Fourchette SAS may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, ZenChef SA and La Fourchette SAS is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by ZenChef SA and La Fourchette SAS can be found at https://www.zenchef.com/en-us/page/privacy-b2c and https://www.thefork.com/legal
3.7 Data Processing during Payment Processing
3.7.1 Payment Processing at the Hotels
When you purchase products, receive services, or make payments for your stay in our Hotels using electronic means of payment, the processing of personal data is required. By using the payment terminals, you transmit the information stored in your payment instrument, such as the cardholder's name and card number, to the respective payment service providers (e.g., providers of payment solutions, credit card issuers, and credit card acquirers). They also receive information that the payment instrument was used in our hotel, including the transaction amount and time. In return, we only receive the credit for the amount of the completed payment at the corresponding time, which we can associate with the respective receipt number, or we receive information that the transaction was not possible or was cancelled. Always consider the information provided by the respective company, especially the privacy policy and terms and conditions.
3.7.2 Adyen N.V. Simon Carmiggelstraat 6-50, 1011 DJ Amsterdam, Netherland. Adyen N.VAdyen N.V Adyen N.V , Adyen N.V, Stripe https://www.adyen.com/policies-and-disclaimer/privacy-policy
3.7.3 Online Payment Processing
If you make chargeable bookings, order services or products on our Website, depending on the product, service, and preferred payment method, in addition to the information mentioned in Section 3.5.1, it may be necessary to provide additional details such as your credit card information or login credentials for your payment service provider. This information, as well as the fact that you have purchased a service from us at the respective amount and time, will be forwarded to the respective payment service providers (e.g. payment solution providers, credit card issuers, or credit card acquirers). In this regard, please always take into account the information provided by the respective company, in particular in the privacy policy and the general terms and conditions.
We reserve the right to retain a copy of the credit card information as a security measure. To avoid payment defaults, it may also be necessary to transmit the required data, particularly your personal data, to a credit agency for automated assessment of your creditworthiness. In this context, the credit agency may assign a so-called score value to you. This is an estimate of the future risk of payment default, e.g. based on a percentage. The value is determined using mathematical-statistical methods and involves data from the credit agency from other sources. Based on the information received, we reserve the right not to offer you the "invoice" payment method.
3.8 Stripe, 354 Oyster Point Blvd, United States https://stripe.com/en-gb-ch/privacy
3.9 Data Processing related to the recording and Invoicing of rendered Services
If you receive services during your stay (e.g., additional nights, wellness, restaurant, activities), in addition to your contractual data, we will collect and process booking data (e.g., time of booking and comments) as well as data related to the booked and received services (e.g., nature of service, price, and time of service receipt) for the purpose of handling the service, as described in Sections 3.5 and 3.6.
3.10 Data Processing related to Email Marketing
If you register for our marketing emails (e.g. when registering, within your customer account, or as part of an order, booking, or reservation), the following data is collected. Mandatory fields are marked with an asterisk (*):
Email address
Salutation
First and last name
By registering, you consent to the processing of this data in order to receive marketing emails from us about our Hotels and related information on products and services. These marketing emails may also include invitations to participate in contests, to provide feedback, or to rate our products and services. The collection of the salutation, first and last name allows us to associate the registration with any existing customer account and personalise the content of the marketing emails accordingly. Linking it to a customer account allows us to make the offers and content contained in the marketing emails more relevant to you and better tailored to your potential needs.
We will use your data to send marketing emails until you withdraw your consent. You can withdraw your consent at any time, in particular by using the unsubscribe link included in all marketing emails.
Our marketing emails may contain a web beacon, 1x1 pixel (tracking pixel), or similar technical tools. A web beacon is an invisible graphic that is linked to the user ID of the respective subscriber. For each marketing email sent, we receive information about which email addresses it was successfully delivered to, which email addresses have not yet received the marketing email, and which email addresses the delivery has failed for. It is also shown which email addresses have opened the marketing email and for how long, as well as which links have been clicked. Finally, we also receive information about subscribers who have unsubscribed from the mailing list. We use this data for statistical purposes and to optimise the frequency and timing of email delivery, as well as the structure and content of the marketing emails. This allows us to better tailor the information and offers in our marketing emails to the individual interests of the recipients.
The web beacon is deleted when you delete the marketing email. You can prevent the use of web beacons in our marketing emails by adjusting the settings of your email program so that HTML is not displayed in messages. You can find information on how to configure this setting in the help documentation of your email software application, e.g. here for Microsoft Outlook.
By subscribing to the marketing emails, you also consent to the statistical analysis of user behavior for the purpose of optimising and customising the marketing emails.
For sending marketing emails, we use a software application provided by Mailchimp, 675 Ponce de Leon Ave NE Suite 5000, Atlanta, United States. Therefore, your data may be stored in a database of Mailchimp, which may allow Mailchimp to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfer abroad can be found in Section 5 of this Privacy Policy.
There is a possibility that Mailchimp may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, Mailchimp is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by Mailchimp can be found at https://mailchimp.com/about/security/
3.11 Data Processing when Submitting Reviews
To help other users in their decision-making and support our quality management (especially in handling negative feedback), you have the opportunity to rate your stay with us on our Website. The data that you provide us with, including your review and its time, any comments attached to your review, and the name you provided, may be processed and published on the Website.
We reserve the right to delete unlawful reviews and to contact you if there are any suspicions, requesting your clarification on the matter.
3.12 Data Processing when Submitting Guest Feedback
During your stay or afterwards, you have the opportunity to provide us with feedback (e.g., positive feedback, criticism, and suggestions for improvement) using a form. For this purpose, we collect the following data, with mandatory fields are marked with an asterisk (*) in the respective form:
First and last name
Age
Nationality
Duration of stay
Feedback
The processing of your data is carried out as part of our quality management and ultimately aims to better tailor our services and products to the needs of our guests. Specifically, your data is processed for the following purposes:
Clarification of your request, e.g., obtaining input from employees and supervisors or seeking further information from you, etc.;
Evaluation and analysis of your information, e.g. compiling satisfaction statistics, comparing individual services, etc.; or
Taking organizational measures based on the findings, e.g. addressing shortcomings/deficiencies/misconduct, for example, through repairing defective equipment, providing instructions, as well as giving praise or issuing warnings to employees.
In connection with guest feedback, we use a software application provided by TrustYou GmbH, Steinerstrasse 15, 81369 Munich, Germany. Therefore, your data may be stored in a database of TrustYou GmbH, which may allow TrustYou to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfers abroad can be found in Section 5 of this Privacy Policy.
There is a possibility that TrustYou may want to use some of this data for its own purposes (e.g., for sending marketing emails or conducting statistical analysis). For these data processing activities, TrustYou is the controller and must ensure compliance of these processing activities with data protection laws. Information about data processing by TrustYou can be found at https://www.trustyou.com/privacy-policy
3.13 Data Processing in connection with Video Surveillance
To ensure the safety of our guests, employees, and our property, as well as to prevent and address unlawful behaviour (in particular, theft and property damage), the entrance area and the publicly accessible areas of our Hotels, excluding sanitary facilities, may be monitored by cameras. The image data will only be viewed if there is a suspicion of unlawful behaviour. Otherwise, the recorded images will be automatically deleted after 30 days.
To provide the video surveillance system, we rely on a service provider Synology Inc, 9F, N1, Yuandong Rd, Taiwan, Hotelplus solution GmbH, Pratteln, Switzerland and Gentix AG, Wehntalerstrasse 113, 8105, Regensdorf, Switzerland. Hotelplus and Gentix have access to the data insofar as this is necessary for the provision of the system. If suspicions of unlawful behaviour are confirmed, the data may be disclosed to the extent necessary for the enforcement of claims or for reporting to consulting firms (in particular, to a law firm) and authorities. Information about data processing by third parties and any transfer abroad can be found in Section 5 of this Privacy Policy. Further information about data processing by Gentix can be found at https://gentix.ch/datenschutz/
3.14 Data Processing when Using our Wi-Fi Network
In our Hotels you, have the possibility to use our Wi-Fi network free of charge. To prevent misuse and to punish unlawful behaviour, prior registration is required. During the registration process, you will provide us with the following data:
Phone number
MAC address of the device (automatically)
In addition to the above data, each time the Wi-Fi network is used, data regarding the time and date of usage, the network used, and the device employed are also collected. You can withdraw your consent at any time.
For the provision of our Wi-Fi network, we collaborate with Sunrise LLC, Thurgauerstrasse 101 B 8152 Glattpark (Opfikon) Switzerland. Therefore, your data may be stored in a database of Sun-rise, which may allow Vertell Asset Management AG to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties can be found in Section 5 of this Privacy Policy. Further information about data processing by Sunrise can be found at https://www.sunrise.ch/en/general/legal-matters/data-protection.
Sunrise LLC is required to comply with the legal requirements of the Federal Act on the Surveillance of Post and Telecommunications (SPTA) and its associated ordinance. If the legal requirements are met, the operator of the Wi-Fi network must monitor the use of the Internet or data traffic on behalf of the competent authority. If the legal requirements are met, the operator of the Wi-Fi network must monitor the use of the Internet or data traffic on behalf of the competent authority. The operator of the Wi-Fi network may also be obliged to disclose contact details, usage and access data of the Hotels guest to the relevant authorities. The contact details, usage and access data will be stored for 6 months and then deleted.
3.15 Data Processing for Fulfilling Legal Reporting Obligations
Upon arrival at our Hotels, we may require the following information from you and your accompanying persons; mandatory fields are marked in the respective form with an asterisk (*):
Salutation
First and last name
Billing address
Date of birth
Nationality
Identity card or passport
Date of arrival and departure
We collect this information to fulfill legal reporting obligations, which arise in particular from hospitality or police regulations. To the extent required by applicable laws, we forward this information to the competent authority.
3.16 Data Processing in Job Applications
You can apply for a position in our company either spontaneously or in response to a specific job advertisement. In both cases, we will process the personal data you provide us with.
We use the data you provide us with to assess your application and suitability for employment. Application documents from unsuccessful applicants will be deleted at the end of the application process, unless you explicitly agree to a longer retention period or we are legally obliged to retain them for a longer period.
For the processing of applications, we use a software application provided by Hosco, Carrer Ari-bau, 168, Spain. Therefore, your data may be stored in a database of Hosco, which may allow Hosco (privacy policy: https://www.hosco.com/en/privacy-policy/) to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfer abroad can be found in Section 5 of this Privacy Policy.
4. Central Data Storage and Analysis in the CRM system
If a clear identification of your person is possible, we will store and link the data described in this Privacy Policy, i.e. your personal information, contact details, contract data, and your browsing behaviour on our Website in a central database. This allows for efficient management of customer data, enables us to adequately process your requests, and facilitates the efficient provision of the services you requested, as well as the performance of the related contracts.
We also analyse this data to further develop our offerings based on your needs and to provide you with the most relevant information and offers. We also use methods that predict possible interests and future orders based on your use of our Website.
For the central storage and analysis of data in the CRM system, we use a software application provided by Dailypoint, Toedt, Dr Selk and Coll, GmbH, Augustenstr, 79, 80333, Munchen, Germany. Therefore, your data may be stored in a database of DailyPoint, which may allow Dai-lyPoint to access your data if this is necessary for providing the software and supporting its use. Information about data processing by third parties and any transfer abroad can be found in Section 5 of this Privacy Policy. Further information about data processing by DailyPoint can be found at https://www.dailypoint.com/privacypolicy/.
5. Disclosure and Cross-Border Transfer
5.1 Disclosure to Third Parties and Third-Party Access
Without the support of other companies, we would not be able to provide our services in the desired form. To use the services of these companies, it is necessary to share your personal data with these companies to a certain extent. A disclosure of data is limited to selected third-party service providers and only to the extent necessary for the optimal provision of our services.
Various third-party service providers are explicitly mentioned in this Privacy Policy. They include the following service providers:
Prix Ltd, Silverstrea House, 45 Fitzroy Street, London, W1T 6Eb, UK. For more information about data processing in connection with Prix Ltd, see https://www.pacerevenue.com/legals/privacy-agreement/.
Hotel Dynamics Limited, 8-14 Talbot Square, London, W2 1TS, United Kingdom For more information about data processing in connection with Hotel Dynamics Limited, see https://www.hotel.cloud/privacy-policy.
Your data will also be disclosed as necessary to fulfill the services you have requested, for example, to restaurants or other service providers for whom you have made a reservation through us. For these data processing activities, the third-party service providers are considered data controllers under the data protection laws, and not us. It is the responsibility of these third-party service providers to inform you about their own data processing, which may extend beyond the mere sharing of data for the provision of services, and to comply with data protection laws.
Furthermore, your data may be disclosed, especially to authorities, legal advisors, or debt collection agencies, if we are legally obliged to do so or if it is necessary to protect our rights, in particular to enforce claims arising from our relationship with you. Data may also be disclosed if another company intends to acquire our company or parts thereof, and such disclosure is necessary to conduct a due diligence or to complete the transaction.
5.2 Transfer of Personal Data to Third Countries
We have the right to transfer your personal data to third parties located abroad if it is necessary to carry out the data processing described in this Privacy Policy. Specific data transfers have been mentioned in Section 3. When making such transfers, we will ensure compliance with the applicable legal requirements for disclosing personal data to third parties. The legal provisions governing the disclosure of personal data to third parties are duly observed. The countries to which data is transmitted include those that, according to the decision of the Federal Council, have an adequate level of data protection (such as the member states of the EEA), as well as those countries (such as the USA) whose level of data protection is not considered adequate (see Annex 1 of the Data Protection Ordinance (DPO)). If the country in question does not provide an adequate level of data protection, we ensure, unless otherwise specified, that your data is adequately protected by these companies by means of appropriate safeguards. These safeguards may be provided for by standard contractual clauses, which can be found on the websites of the Federal Data Protection and Information Commissioner (FDPIC). If you have any questions regarding the implemented measures, please reach out to our data protection contact person (see Section 2).
5.3 Information on Data Transfers to the USA
Some of the third-party service providers mentioned in this Privacy Policy are based in the USA. For the sake of completeness, we would like to inform users residing or based in Switzerland or the EU that certain third-party service providers mentioned in this privacy statement are located in the USA. It is important to note that there are surveillance measures by US authorities in place that generally allow for the storage of all personal data of individuals whose data has been transmitted from Switzerland or the EU to the United States. This occurs without differentiation, limitation, or exception based on the purpose for which the data is being collected and without an objective criterion that would restrict US authorities' access to the data and its subsequent use to specific, strictly limited purposes that can justify the interference associated with accessing and using the data. Furthermore, we would like to point out that affected individuals from Switzerland or the EU do not have legal remedies or effective judicial protection against general access rights of US authorities, which would allow them to access the data concerning them and to rectify or delete it. We explicitly highlight this legal and factual situation to enable you to make an informed decision regarding your consent to the use of your data.
For users residing in Switzerland or a member state of the EU, we also want to inform you that, from the perspective of the European Union and Switzerland, the United States does not provide an adequate level of data protection, among other reasons, as explained in this paragraph. In cases where we have mentioned in this privacy statement that data recipients (such as Google) are located in the United States, we will ensure through contractual arrangements with these companies and, if necessary, additional appropriate safeguards, that your data is adequately protected at our third-party service providers.
6. Background Data Processing on our Website
6.1 Data Processing when Visiting our Website (Log File Data)
When you visit our Website, the servers of our hosting provider Gandi SAS, 63-65 Boulevard Massena, 75013 Paris, France temporarily store every access in a log file. The following data is collected without your intervention and stored by us until automatically deleted:
IP address of the requesting computer;
date and time of access;
name and URL of the accessed file;
website from which the access was made, if applicable, with the search word used;
operating system of your computer and the browser you are using (including type, version, and language setting);
device type in case of access from mobile phones;
city or region from which the access was made; and
name of your internet service provider.
The collection and processing of this data is carried out for the purpose of enabling the use of our Website (establishing a connection), ensuring the long-term security and stability of the system, and enabling error and performance analysis and optimisation of our Website (see also Section 6.4 regarding the latter points).
In case of an attack on the network infrastructure of the Website or suspicion of other unauthorised or improper use of the Website, the IP address and other data will be analysed for clarification and defence purposes; if necessary, they may be used in civil or criminal proceedings for the identification of the respective user.
Finally, when you visit our Website, we use cookies, as well as other applications and tools that rely on the use of cookies. In this context, the data described here may also be processed. For more information, please refer to the subsequent sections of this Privacy Policy, in particular to Section 6.2.
6.2 Cookies
Cookies are information files that your web browser stores on the hard drive or in the memory of your computer when you visit our Website. Cookies are assigned identification numbers that enable your browser to be identified, and allow the information contained in the cookie to be read.
Cookies are used to make your visit to our website easier, more enjoyable, and more meaningful. We use cookies for various purposes that are necessary for the desired use of the website, i.e., "technically necessary." For example, we use cookies to identify you as a registered user after logging in, so you don't have to log in again when navigating to different subpages. The provision of ordering and booking functions also relies on the use of cookies. Furthermore, cookies perform other technical functions necessary for the operation of the website, such as load balancing, which distributes the workload of the site across various web servers to relieve the servers. Cookies are also used for security purposes, such as preventing the unauthorized posting of content. Finally, we use cookies in the design and programming of our website, for example, to enable the uploading of scripts or codes.
Most internet browsers accept cookies automatically. However, when accessing our website, we ask for your consent to the use of non-essential cookies, especially for the use of cookies from third parties for marketing purposes. You can adjust your preferences for cookies by using the corresponding buttons in the cookie banner. Details regarding the services and data processing associated with each cookie can be found within the cookie banner and in the following sections of this privacy policy.
You may also be able to configure your browser to prevent cookies from being stored on your computer or receive a notification whenever a new cookie is being sent. On the following pages, you will find instructions on how to configure cookie settings for selected browsers.
Microsoft Windows Internet Explorer
Microsoft Windows Internet Explorer Mobile
Brave
Disabling cookies may prevent you from using all the features of our Website.
6.3 Google Custom Search Engine
This website uses the Programmable Search Engine of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google). This allows us to provide you with an efficient search function on our Website.
By pressing the Enter key or clicking on the search button, the search function is activated, and the search results from Google are displayed on the search results page through embedding (iFrame). When retrieving the search results, a connection is established with Google's servers and your browser may potentially transmit the Log File Data (including IP address) listed in Section 6., as well as the search term you entered, to Google. This may also result in a transfer of data to servers abroad, e.g., the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3.
Regarding the further processing of data by Google, please refer to Google's privacy policy: https://policies.google.com/privacy?hl=en.
6.4 Tracking and Web Analytics Tools
6.4.1 General Information about Tracking
For the purpose of customising and continuously optimising our Website, we use the web analytics services listed below. In this context, pseudonymised usage profiles are created, and cookies are used (please also see Section 6.2). The information generated by the cookie regarding your use of our Website is usually transmitted to a server of the service provider, where it is stored and processed, together with the Log File Data mentioned in section 6.1. This may also result in a transfer to servers abroad, e.g., the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2. and 5.3.).
Through the data processing, we obtain, among others, the following information:
navigation path followed by a visitor on the site (including content viewed, products selected or purchased, or services booked);
time spent on the Website or specific page;vices
the specific page from which the Website is left;
the country, region, or city from where an access is made;
end device (type, version, colour depth, resolution, width, and height of the browser window); and
returning or new visitor.
The provider, on our behalf, will use this information to evaluate the use of the Website, in particular to compile Website activity reports and provide further services related to Website usage and internet usage for the purposes of market research and the customisation of the Website. For these processing activities, we and the providers may be considered joint controllers in terms of data protection to a certain extent.
You can withdraw your consent or oppose to processing at any time by rejecting or deactivating the relevant cookies in the settings of your web browser (see Section 6.2) or by using the service-specific options described below.
Regarding the further processing of the data by the respective provider as the (sole) controller, including any potential disclosure of this information to third parties, such as authorities due to national legal regulations, please refer to the respective privacy policy of the provider.
6.4.2 Google Analytics
We use the web analytics service Google Analytics provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland, or Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google).
Contrary to the description in Section 6.4.1, IP addresses are not logged or stored in Google Analytics (in the version used here, "Google Analytics 4"). For access originating from the EU, IP address data is only used to derive location data and is immediately deleted thereafter. When collecting measurement data in Google Analytics, all IP searches take place on EU-based servers before the traffic is forwarded to Analytics servers for processing. Google Analytics utilises regional data centres. When connecting to the nearest available Google data centre in Google Analytics, the measurement data is sent to Analytics via an encrypted HTTPS connection. In these centres, the data is further encrypted before being forwarded to Ana-lytics' processing servers and made available on the platform. The most suitable local data centre is determined based on the IP addresses. This may also result in a transfer of data to servers abroad, eg., the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see 5.2 and 5.3).
We also use the technical extension called "Google Signals", which enables cross-device tracking. This makes it possible to associate a single website visitor with different devices. However, this only happens if the visitor is logged into a Google service during the website visits and has activated the "personalized advertising" option in their Google account settings. Even in such cases, we do not have access to any personal data or user profiles; they remain anonymous to us. If you do not wish to use "Google Signals," you can deactivate the "personalized advertising" option in your Google account settings.
Users can prevent the collection of data related to their Website usage (including IP address) generated by the cookie as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB.
As an alternative to the browser plugin, users can click on this link to prevent Google Analytics from collecting data on the website in the future. This will place an opt-out cookie on the user's device. If users delete cookies (see Section 6 on Cookies), they will need to click the link again.
6.5 Social Media
6.5.1 Social Media Profile
Our Website contains links to our profiles on the social networks of the following providers:
Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Privacy Policy;
Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland, Privacy Policy;
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, Privacy Policy.
Spotify, Wilton Place, Dublin 2, Ireland, Privacy Policy.
If you click on the icons of the social networks, you will be automatically redirected to our profile on the respective network. This establishes a direct connection between your browser and the server of the respective social network. As a result, the social network receives information that you have visited our Website with your IP address and clicked on the link. This may also involve the transfer of data to servers abroad, e.g., in the USA (for information on the absence of an adequate level of data protection and the proposed safeguards, see Sections 5.2 and 5.3).
If you click on a link to a social network while you are logged into your user account on that social network, the content of our website can be associated with your profile, allowing the social network to directly link your visit to our website to your account. If you want to prevent this, please log out of your account before clicking on the respective links. A connection between your access to our website and your user account will always be established if you log in to the respective social network after clicking on the link. The data processing associated with this is the responsibility of the respective provider in terms of data protection. Therefore, please refer to the privacy notices on the social network's website.
6.5.2 Social Media Plugins
On our website, you can use social media plugins from the following providers:
Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, Privacy Policy;
Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, Ireland, Privacy Policy;
LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland, Privacy Policy.
We use the social media plugins to make it easier for you to share content from our Website. The social media plugins help us to increase the visibility of our content on social networks, thereby contributing to better marketing.
The plugins are deactivated by default on our Website, and therefore, no data is sent to the social networks when you simply access our Website. To enhance data protection, we have integrated the plugins in such a way that a connection is not automatically established with the servers of the social networks. Only when you activate the plugins by clicking on them, and thus give your consent to the transmission and further processing of data by the providers of the social networks, your browser establishes a direct connection to the servers of the respective social network.
The content of the plugin is transmitted directly from the social network to your browser and integrated into the Website. As a result, the respective provider receives information that your browser has accessed the corresponding page of our Website, even if you do not have an account with that social network or are not currently logged in to it. This information (including your IP address) is transmitted from your browser directly to a server of the provider (usually located in the USA) and stored there (for information on the absence of an adequate level of data protection and the proposed safeguards, see 5.2 and 5.3). We have no influence on the scope of data collected by the provider through the plugin, although from a data protection perspective, we may be considered joint controllers with the providers up to a certain extent.
If you are logged into the social network, it can assign your visit to our Website directly to your user account. If you interact with the plugins, the corresponding information is also transmitted directly to a server of the provider and stored there. The information (e.g., that you like a product or service from us) may also be published on the social network and displayed to other users of the social network. The provider of the social network may use this information for the purpose of displaying advertisements and tailoring the respective offering to your needs. For this purpose, usage, interest, and relationship profiles may be created, e.g,. to evaluate your use of our Website with regard to the advertisements displayed to you on the social network, to inform other users about your activities on our Website, and to provide other services associated with the use of the social network. The purpose and scope of the data collection, further processing and use of the data by the providers of the social networks, as well as your rights in this regard and options for protecting your privacy can be found directly in the privacy policies of the respective providers.
If you do not want the provider of the social network to associate the data collected through our Website with your user account, you must log out of the social network before activating the plugins. You can withdraw your consent at any time by notifying the plugin provider in accordance with the instructions provided in its privacy policy.
6.6 Online Advertising and Targeting
6.6.1 In general
We use services of various companies to provide you with interesting offers online. In the process of doing this, your user behaviour on our website and websites of other providers is analysed in order to subsequently be able to show you online advertising that is individually tailored to you.
Most technologies for tracking your user behaviour (Tracking) and displaying targeted advertising (Targeting) utilise cookies (see also Section 6.2), which allow your browser to be recognised across different websites. Depending on the service provider, it may also be possible for you to be recognised online even when using different end devices (e.g., laptop and smartphone). This may be the case, for example, if you have registered for a service that you use with several de.
In addition to the data already mentioned, which is collected when visiting websites (Log File Data, see Section 6.1) and through the use of cookies (Section 6.2) and which may be transmitted to the companies involved in the advertising networks, the following data, in particular, is used to select the advertising that is potentially most relevant to you:
information about you that you provided when registering or using a service from advertising partners (e.g., your gender, age group); and
user behaviour (e.g., search queries, interactions with advertisements, types of websites visited, products or services viewed and purchased, newsletters subscribed to).
We and our service providers use this data to determine whether you belong to the target audience we address and take this into account when selecting advertisements. For example, after visiting our Website, you may see advertisements for the products or services you have viewed when you visit other sites (Re-targeting). Depending on the amount of data, a user profile may also be created, which is automatically analysed; the advertisements are then selected based on the information stored in the profile, such as belonging to certain demographic segments or potential interests or behaviours. These advertisements may be displayed to you on various channels, including our website or app (as part of on- and in-app marketing), as well as advertising placements provided through the online advertising networks we use, such as Google.
The data may then be analysed for the purpose of settlement with the service provider, as well as for evaluating the effectiveness of advertising measures in order to better understand the needs of our users and customers and to improve future campaigns. This may also include information that the performance of an action (e.g., visiting certain sections of our Website or submitting information) can be attributed to a specific advertising. We also receive from service providers aggregated reports of advertisement activity and information on how users interact with our Website and advertisements.
You can withdraw your consent at any time by rejecting or deactivating the relevant cookies in the settings of your web browser (see Section 6.2). Further options for blocking advertising can also be found in the information provided by the respective service provider, such as Google.
6.6.2 Google Ads
As explained in Section 6.6.1, this website uses the services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (Google) for online advertising. Google uses cookies (see the list here), which allow your browser to be recognised when you visit other websites. The information generated by the cookies about your visit to these websites (including your IP address) is transmitted to and stored by Google on servers in the United States (for information on the absence of an adequate level of data protection and the proposed safeguards, see 5.2 and 5.3). Further information on data protection at Google can be found here.
You can withdraw your consent at any time by rejecting or deactivating the relevant cookies in the settings of your web browser (see Section 6.2). Further options for blocking advertising can be found here.
7. Retention Periods
We only store personal data for as long as it is necessary to carry out the processing described in this privacy policy within the scope of our legitimate interests. For contractual data, the storage is stipulated by statutory retention obligations. Requirements that oblige us to retain data arise from the accounting and tax law regulations. According to these regulations, business communication, concluded contracts, and accounting documents must be retained for up to 10 years. If we no longer need this data to provide services for you, the data will be blocked. This means that the data may then only be used if this is necessary to fulfil the retention obligations or to defend and enforce our legal interests. The data will be deleted as soon as there is no longer any legal obligation to retain it and no legitimate interest in its retention exists.
8. Data Security
We use appropriate technical and organisational security measures to protect your personal data stored with us against loss and unlawful processing, in particular unauthorised access by third parties. Our employees and the service companies mandated by us are obliged to maintain confidentiality and uphold data protection. Furthermore, these persons are only granted access to personal data to the extent necessary for the performance of their tasks.
Our security measures are continuously adapted in line with technological developments. However, the transmission of information via the Internet and electronic means of communication always involves certain security risks and we cannot, therefore, provide any absolute guarantee for the security of information transmitted in this way.
9. Your rights
If the legal requirements are met, as a data subject, you have the following rights with respect to data processing:
Right of access: You have the right to request access to your personal data stored by us at any time and free of charge if we process such data. This gives you the opportunity to check what personal data concerning you we process and whether we process it in accordance with appli data protection regulations.
Right to rectification: You have the right to have inaccurate or incomplete personal data rectified and to be informed about the rectification. In this case, we will also inform the recipients of the data concerned about the adaptations we have made, unless this is impossible or involves disproportionate effort.
Right to erasure: You have the right to obtain the erasure of your personal data under certain circumstances. In individual cases, particularly in the case of statutory retention obligations, the right to erasure may be excluded. In this case, the erasure may be replaced by a blocking of the data if the requirements are met.
Right to restriction of processing: You have the right to request that the processing of your personal data be restricted.
Right to data portability: You have the right to receive from us, free of charge, the personal data you have provided to us in a readable format.
Right to object: You have the right to object at any time to data processing, especially with regard to data processing related to direct marketing (e.g., marketing emails).
Right to withdraw consent: You have the right to withdraw your consent at any time. However, processing activities based on your consent in the past will not become unlawful due to your withdrawal.
To exercise these rights, please send us an e-mail to the following address: data@faernresorts.com
Right of complaint: You have the right to lodge a complaint with a competent supervisory authority, e.g., against the manner in which your personal data is processed.
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